1.  What is the total fee for a remote session?

We offer a free diagnostic session.  We will then determine if your problem can be fixed remotely and you'll have the option of proceeding with the repair.  The total fee is $75.  There are no hidden charges or taxes.

6.  What payment methods do you accept?

Payment is done by credit card.  We accept Visa, MasterCard, Amex & Discover.  We will send you a secure online link to submit Payment.  Payment can also be accepted over the phone.  If you choose to accept our services, payment must be made before we begin.  If the repair is unsuccessful, you will be given a full refund.

7.  Do you offer any kind of guarantee?

We offer a 30 day guarantee.  If the problem that we worked on returns within 30 days we will fix it at no extra charge.

8.  What if you can't solve my problem?

Several attempts will be made to correct your problem.  If there is a problem we can't solve you will be refunded your full amount.

9.  Is the remote connection secured?

The remote connection incorporates 256 bit encryption.  Only you and technician will be able to see what is happening.

10.  Can the technician gain access to my computer after the remote session has ended?

Once the session ends the tech has no way of accessing your computer again.  In order to gain access again you must allow him the access back to your computer.